At Super Kilts we exercise a Shipping Policy which communicate our code of business and work well to our customers so that any kind of ambiguity or lack of communication is being avoided. We have contracted with various famous courier companies of the World like DHL,FedEx and other reliable shipping companies to entertain our customers around the world.

Shipping Timings 

• The Kilts that we ship are custom made and it takes around 7 to 10 business days to manufacture products on the demand of our customer. These 7 to 10 business days doesn't include the time period of Handling/Shipping a kilt.
• These products that we ship are custom made and it takes around 15 to 20 business days to produce them on the demand of our customers. These 15 to 20 days business include Manufacturing/Handling/Shipping time of all other products.
• We deliver products right after its manufacturing and it takes around 7 to 12 days to reach our customers (For US only).
• Super Kilts also issue a tracking number in order to let the customer track his/her order and know the status of his/her order issued by respective courier service (DHL or Fedex or any other)

Shipping Services

As mentioned above that we have contracted with World’s best Shipping companies and that companies include; DHL and FedEx

• Customers are NOT supposed to pay any Duties, Tax while claiming their Package. There would be NO tax or duty will be charged while receiving your order.
• There are NO EXTRA CHARGES like insurance, packaging or any additional costs that are supposed to be paid after the order. We provide Free Packaging costs to our customers.
• Ones the Product is shipped, the customer will be updated with each and every destination of the Product using a Tracking Number issue by respective courier service.
• National Holiday and Weekends MAY extend the delivery time.
• If you have any further queries related to our Shipping Policy or wanted to know more about Shipping then Contact US using the form or mail us here: Info@superkilts.com

Shipping to Wrong Address

• In case the product is shipped to a wrong address by a courier company then we shall compensate the shipping charges to the customer to get his parcel to his given address.
• In case, the product is lost due to delivery of wrong address then we shall manufacture a new product for customer for FREE.
• If the product is exchanged between two different customers; then we shall compensate the Shipping charges to both of the customers to kindly ship the product to the right address (we shall seek for the kind cooperation of our humble customers).

Shipping FAQs:

Q. Do we have to pay other Fees, taxes or Duty to Claim our Parcel?

No, there is NO other fees, taxes or duties that customer is supposed to pay for claiming their Parcel.

Q. Do you Charge Handling Fees?

No, we don’t charge any other handling fee!

Q. Can we track our Parcel ones it is dispatched?

Yes, you can! as DHL or FedEX and other shipping services which we use issues a tracking number for each parcel shipped and we forward that tracking number to our customers for keeping the track of their parcel. The tracking number is updated on each and every destination of the parcel.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We also don't accept returns of custom sizing or customized products.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after deliveryRefunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@superkilts.com.Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@superkilts.com and we'll provide you the details for returning the product.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Shipping
To return your product, you should email us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.